Order processing

 

Processing time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receipt of your order confirmation email.

Shipping notification: You will receive an email notification once your order has been shipped.

 

Shipping times

 

Distinction between processing and shipping: Shipping times are separate from processing times. Although we do our best to ensure fast shipping, these times depend on our partner carriers and may vary.

Package tracking: As soon as your package is handed over to our carriers, you will receive a tracking number by email. This number will allow you to follow the progress of your order.

Shipping costs

 

Calculation of shipping costs: The shipping costs for your order will be calculated at checkout. You will find all the necessary information at that time.

Please note that customs duties and import taxes may be applied upon receipt of your package in certain countries, in particular the United States, Canada, Argentina, Brazil, Chile, Peru, Bolivia, Colombia, Ecuador, Paraguay, Uruguay, Venezuela, Norway, Algeria, Libya, Morocco, Mauritania, Tunisia, Switzerland and the United Kingdom. These charges are payable by the recipient and are calculated in accordance with local customs regulations. For more information on specific charges, we encourage you to consult the websites of your country's local customs authorities.

Delivery options

 

zone A: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Sweden

zone B: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Canada, United States

zone C: Algeria, Libya, Mauritania, Norway, Tunisia

   

Delivery options in France

Home delivery and pickup point delivery:

Standard DDP:

Pickup point from 5,00 €, transit time of 2 to 4 business days.

Standard home delivery 12,90 €, transit time of 2 to 4 business days.

Express home delivery 39,90 €, transit time of 1 to 2 business days.

 

Delivery options to Andorra

Home delivery and pickup point delivery:

Standard DAP:

0g–499g: 18,90 € EUR, the transit time may vary depending on the country

500g–999g: 19,90 € EUR, the transit time may vary depending on the country

1000g-1999g: 26,90 € EUR, the transit time may vary depending on the country

2000g-4999g: 34,90 € EUR, the transit time may vary depending on the country

 

 

Delivery options to Switzerland and the United Kingdom

Home delivery and pickup point delivery:

Standard DAP:

0g–499g: 22,90 € EUR, the transit time may vary depending on the country

500g–999g: 26,90 € EUR, the transit time may vary depending on the country

1000g-1999g: 34,90 € EUR, the transit time may vary depending on the country

2000g-4999g: 39,90 € EUR, the transit time may vary depending on the country

 

 

Delivery options zone A

Home delivery and pickup point delivery:

Standard DDP:

0g–499g: 15,90 € EUR, the transit time may vary depending on the country

500g–999g: 18,90 € EUR, the transit time may vary depending on the country

1000g-1999g: 24,90 € EUR, the transit time may vary depending on the country

2000g-4999g: 29,90 € EUR, the transit time may vary depending on the country

 

   

Delivery options zone B

Home delivery and pickup point delivery:

Standard DAP:

0g–499g: 54,90 € EUR, the transit time may vary depending on the country

500g–999g: 59,90 € EUR, the transit time may vary depending on the country

1000g-1999g: 89,90 € EUR, the transit time may vary depending on the country

2000g-2999g: 99,90 € EUR, the transit time may vary depending on the country

3000g-3999g: 112,90 € EUR, the transit time may vary depending on the country

 

 

Delivery options zone C

Home delivery and pickup point delivery:

Standard DAP:

0g–499g: 39,90 € EUR, the transit time may vary depending on the country

500g–999g: 49,90 € EUR, the transit time may vary depending on the country

1000g-1499g: 54,90 € EUR, the transit time may vary depending on the country

1500g-1999g: 59,90 € EUR, the transit time may vary depending on the country

2000g-2499g: 74,90 € EUR, the transit time may vary depending on the country

2500g-2999g: 89,90 € EUR, the transit time may vary depending on the country

3000g-3499g: 99,90 € EUR, the transit time may vary depending on the country

3500g-3999g: 124,90 € EUR, the transit time may vary depending on the country

4000g-4499g: 129,90 € EUR, the transit time may vary depending on the country

4500g-4999g: 144,90 € EUR, the transit time may vary depending on the country

 

 

Partner carriers

 

We work with Colissimo and Mondial Relay to deliver your orders.

 

Delivery delays

 

External factors: Delivery times may be affected by external factors such as weather conditions, strikes or customs delays.

Assistance: If your order does not arrive within the expected time, please contact us at serviceclient@surécoute.store for assistance.

 

Contact

 

For any question regarding our shipping policy, please contact us at serviceclient@surécoute.store.