Privacy policy
Last updated February 22, 2025
This privacy policy explains how sur.écoute (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on https://www.surécoute.store (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this privacy policy, “you”, “your” and “yours” mean you as a user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligation, to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, your billing address, your shipping address, your payment confirmation, your email and phone number.
- Account information including your username, your password, your security questions and other information used for account security purposes.
- Customer service information including the information you choose to include in your communications with us, for example when you send a message through the Services.
Please also see our legal notice.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit card or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform the contract we have entered into with you.
- When you visit our Site, open or click on the emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Third Party Websites and Links.
How we use your personal information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications related to your account, your purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange shipping, to facilitate any returns and exchanges as well as other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your information as set out in its privacy policy and its consumer privacy policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, your password or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer service and to improve our Services. This is in our legitimate interest in order to be responsive to you, to provide you with effective services and to maintain our business relationship with you under Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies that we use in connection with operating our store with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you may choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may harm your user experience and cause some of the Services, including certain features and general functionality, to work incorrectly or to be unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legitimate purposes and other reasons subject to this privacy policy. These circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping).
- With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us to disclose or otherwise consent to our disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above, in the sections “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Categories of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on those sites. Information you provide in public or semi-public areas, including information you share on third party social networking platforms, may also be viewable by other users of the Services and/or by users of those third party platforms, without any limitation on our or a third party's use of that information. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion.
As of the effective date of this privacy policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, for example whether or not we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to access / to know: You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to delete: You may have the right to request that we delete the personal information we maintain about you.
- Right to correct: You may have the right to request that we correct the personal information we maintain about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the global privacy control opt-out preference signal (Global Privacy Control) enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, which you may opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders that you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details set out below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or your account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you may find a list of the supervisory authorities responsible for data protection here.
International Users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by employees and by third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please send us an email at the following email address: serviceclient@surécoute.store or contact us directly by postal mail at: 21 Avenue du Sidobre, Brassac, 81260, FR. You may also reach us through Instagram, but this option is not recommended if you need information/action from us quickly, and we cannot in any way guarantee a response through social media.
