General questions
sur.écoute is a French brand founded in 2023
Frequently asked
Orders
Support us
Can I order a made-to-measure piece?
Not at the moment — we've paused this service while we develop our projects. We'll let you know by e-mail when we start taking your requests again!
How can I be notified when a sold-out piece is restocked?
The only range that gets restocked is CLASSIC SHIT. We'll let you know by e-mail and Instagram when a piece is back in stock.
Our other pieces are never restocked — they are unique or made in limited runs.
Do I need an account to order a sur.écoute piece?
No, you can order from our online shop without creating an account first.
Which countries do we ship to?
We currently deliver to 46 countries*, and the rest are coming soon.
* Algeria, Andorra, Argentina, Austria, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Denmark, Ecuador, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Libya, Lithuania, Luxembourg, Malta, Mauritania, Monaco, Netherlands, Norway, Paraguay, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, United States, Uruguay, Venezuela
How do I change an order?
If we haven't shipped your order yet, just send us an e-mail at serviceclient@surécoute.store; otherwise please read our return policy.
How do I track my order?
Before your order ships, you'll receive the tracking number and the carrier by e-mail.
You can also track your order directly from your sur.écoute account.
What if I'm not there when my parcel is delivered?
If you're not there when the parcel arrives, the carrier leaves a delivery notice or contacts you to arrange a new delivery.
If there is a delivery problem or a delay, please contact your carrier directly.
You'll find your tracking number and the carrier's name in your order confirmation e-mail, or directly in your sur.écoute account.
Good to know
We will always make and ship our pieces using the most eco-friendly and hypoallergenic materials we can.
How can you support us?
PROCESS
WE USE ORGANIC MATERIALS HARVESTED AND WOVEN IN FRANCE WHENEVER WE CAN
WE DESIGN EVERY ONE OF OUR PIECES IN FRANCE
WE SEW YOUR PIECES OURSELVES WHENEVER WE CAN
EVEN OUR PACKAGING IS ECO-FRIENDLY
WE SHIP WORLDWIDE
WE USE ORGANIC MATERIALS HARVESTED AND WOVEN IN FRANCE WHENEVER WE CAN
WE DESIGN EVERY ONE OF OUR PIECES IN FRANCE
WE SEW YOUR PIECES OURSELVES WHENEVER WE CAN
EVEN OUR PACKAGING IS ECO-FRIENDLY
WE SHIP WORLDWIDE
